Minimum Path to Awesomeness

 Conversational agents have transformed customer support by automating FAQs, guiding troubleshooting, and accelerating resolution times. Microsoft Copilot Studio —the platform for building copilots and chat-enabled agents—benefits greatly from disciplined observability. To sustain quality, you must measure what the agent does in production. That is where Azure Application Insights proves essential. This article explains how to use Application Insights to monitor and improve your Copilot Studio agents. What is Application Insights? Application Insights is a telemetry service that captures performance, reliability, and usage data and provides analytics to help you detect issues, understand behavior, and optimize your applications. Common telemetry captured includes: Request/operation counts Latency (response times) Error and exception rates Feature usage and custom events Connecting your Copilot Studio agent to Application Insights In the Azure portal, creat...

Hello, world! Welcome to the inaugural post of our new Power Platform blog, your ultimate resource for everything concerning Microsoft's Power Platform. As the world revolves around an evolving digital sphere, the role of technology as a catalyst to transform businesses is more paramount than ever. This blog is dedicated to exploring and celebrating that power, specifically via Microsoft's Power Platform. What is Power Platform? For the uninitiated, Microsoft's Power Platform is a suite of business applications that allows individuals, teams, and organizations to analyze data, build solutions, automate processes, and create virtual agents. It encompasses Power BI for data analytics, Power Apps for app development, Power Automate for process automation, and Power Virtual Agents for creating chatbots. In essence, it's an amalgamation of tools designed to empower everyone, from the non-technical business user to the professional developer, to work more effectively. Why a P...