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Showing posts with the label Power Virtual Agent

Harnessing the Power of Application Insights for Your Power Virtual Agents

 The advent of chatbots has revolutionized customer service, automating responses to frequently asked questions and assisting in troubleshooting. Power Virtual Agents, Microsoft's tool for creating chatbots, has played a key role in this revolution. However, keeping track of your bot's performance is essential for continuous improvement and maintenance. That's where Microsoft's Application Insights comes into play. In this article, we explore how to use Application Insights for monitoring your Power Virtual Agents' performance. What is Application Insights? Application Insights is a telemetry service that collects data about your applications and provides detailed analytics, enabling you to understand your applications' performance, uncover potential issues, and track usage. Data points gathered by Application Insights include: The frequency of requests your application processes The response time to requests Errors occurring within your application The usage me

Igniting the Power: Unveiling our Power Platform Journey

Hello, world! Welcome to the inaugural post of our new Power Platform blog, your ultimate resource for everything concerning Microsoft's Power Platform. As the world revolves around an evolving digital sphere, the role of technology as a catalyst to transform businesses is more paramount than ever. This blog is dedicated to exploring and celebrating that power, specifically via Microsoft's Power Platform. What is Power Platform? For the uninitiated, Microsoft's Power Platform is a suite of business applications that allows individuals, teams, and organizations to analyze data, build solutions, automate processes, and create virtual agents. It encompasses Power BI for data analytics, Power Apps for app development, Power Automate for process automation, and Power Virtual Agents for creating chatbots. In essence, it's an amalgamation of tools designed to empower everyone, from the non-technical business user to the professional developer, to work more effectively. Why a P