Harnessing the Power of Application Insights for Your Power Virtual Agents
The advent of chatbots has revolutionized customer service, automating responses to frequently asked questions and assisting in troubleshooting. Power Virtual Agents, Microsoft's tool for creating chatbots, has played a key role in this revolution. However, keeping track of your bot's performance is essential for continuous improvement and maintenance. That's where Microsoft's Application Insights comes into play. In this article, we explore how to use Application Insights for monitoring your Power Virtual Agents' performance. What is Application Insights? Application Insights is a telemetry service that collects data about your applications and provides detailed analytics, enabling you to understand your applications' performance, uncover potential issues, and track usage. Data points gathered by Application Insights include: The frequency of requests your application processes The response time to requests Errors occurring within your application The usage me